FAQ

Frequently asked questions

How do I return something if I decide I don't want something when it arrives?


Return & Exchange Policy If you are not satisfied with your product/s then please email hilary@strictlysustainable.co.uk so that I can help. If you decide you don't want something when it arrives? We offer a 14 day return/refunds policy which gives you (the customer) the right to return goods within 14 days from when they were received, as per the Government UK guidelines. For online, mail and phone order sales, if you wish to cancel your order we can offer you a refund if you have told us within 14 days of receiving your goods that you want to cancel: Simply email hilary@strictlysustainable.co.uk to let us know that you wish to cancel. You then have another 14 days to return your goods once you have told us. When you return your item, simply keep everything packaged, add a note in the order with your name and order number plus why you are returning and send to: Hilary Tooke, Strictly Sustainable, 103 Sedbergh Road, Kendal, Cumbria, LA9 6BE. Once your item arrives we will issue a refund (excluding shipping costs) within 14 days of receiving the goods back and send you an email to confirm. Please send items tracked and keep proof of receipt until a refund has been issued as we can not take any responsibility for lost items.




How much does it cost and how long does it take to receive my order?


Shipping Policy ORDER BEFORE 2PM AND YOUR ORDER WILL BE DISPATCHED WITHIN 24 HOURS AND OFTEN THE SAME DAY! DELIVERY OPTIONS ROYAL MAIL 48 HOUR DELIVERY FROM DISPATCH - £2.99. ROYAL MAIL NEXT DAY DELIVERY FROM DISPATCH £3.99. PRE-ORDER ITEMS If you are ordering a pre-order item (there will be a note on the product description), we will only dispatch the entire order when all items are in stock. If you would like your in stock items sending straight away then just place two separate orders.