Customer Care - Return & Refund Policy
If you are not satisfied with your product/s then please email email@example.com so that I can help.
If you decide you don't want something when it arrives?
We offer a 14 day return/refunds policy which gives you (the customer) the right to return goods within 14 days from when they were received, as per the Government UK guidelines.
For online, mail and phone order sales, if you wish to cancel your order we can offer you a refund if you have told us within 14 days of receiving your goods that you want to cancel:
Simply email firstname.lastname@example.org to let us know that you wish to cancel.
You then have another 14 days to return your goods once you have told us.
You must return your item in the same condition as it was received and when you return your item, simply keep everything packaged, add a note in the order with your name and order number plus why you are returning and send to:
103 Sedbergh Road,
You will need to pay postage costs and once your item arrives we will issue a refund (excluding shipping costs) to the same form of payment used within 14 days of receiving the goods back and send you an email to confirm.
Please send items tracked and keep proof of receipt until a refund has been issued as we can not take any responsibility for lost items.
With the new General Data Protection Regulation (GDPR) that came into effect on 25th May 2018, we want to ensure that you fully understand the information we hold about you and the reasons why we hold it.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Strictly Sustainable does not share customer information, including email or postal mail address, phone numbers etc, with anyone. It is not our policy to spam or send unwanted mail. Any email sent will only be to notify of new or sale items, or to acknowledge any orders we have received.
We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order of joining our e-mail newsletter/entering a competition.
The type of information that we will collect will include – Your title and name, your address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners. Our website is hosted by Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Our payment services are completed by Stripe. Please refer to their policies. Your data is stored through Stripe’s data storage, databases and the general application. They store your data on a secure server behind a firewall.
We will collect and store information about you to allow us to process and fulfil any order requirements and to provide you with information to keep you up to date on products or offers we run occasionally. We may also use your information to contact you for market research purposes by email or mail. You can opt out of this at any time, either by writing to us or emailing us.
How long do we keep your information?
We will never keep your information longer than necessary. Order details will be kept on file indefinitely unless you specifically ask us to remove them. This is to ensure we can contact you should an issue arise.
Your right regarding your information:
Under the new GDPR, you are entitled to:
-access the personal details we hold about you. This will be completed with 30 days of your request and, in most cases, you will not be charged for this-correct the data we hold about you where it is incorrect, incomplete or out of date
- request the cessation of specific direct marketing
- withdraw your consent to us holding your data at any time
-be notified of any data breaches that may occur. In the very unlikely event that this happens, you will be informed as soon as possible.
Should you wish to obtain a copy of the date we hold about you, you can contact us by email email@example.com.
If you have any further questions please contact us at firstname.lastname@example.org
Whilst we do not currently accept wholesale orders, if you would like to place a bulk order then please do get in touch by emailing me at email@example.com.
- Credit / Debit Cards